Contact Us: 1.888.504.6700
Rushmore Loan Management Services

Contact Us: Mailing Addresses

Payments
Rushmore Loan Management Services LLC
P.O. Box 514707
Los Angeles, California 90051-4707

Fire and Flood Insurance
Send all insurance policies and bills to:
Rushmore Loan Management Services LLC
PO Box 692409
San Antonio, TX 78269-2409

Property Tax Bills and Payment
For escrowed loans, send all tax bills to:
Rushmore Loan Management Services LLC
P.O. Box 2505
Covina, CA 91722

General Correspondence
Rushmore Loan Management Services LLC
Customer Service Department
PO Box 55004
Irvine, CA 92619-5004

Credit Bureaus
Please be advised that Rushmore submits information about your loan to the credit bureaus every month. If you believe any of this information is inaccurate, you may file a dispute online with any of the bureaus. Rushmore will respond directly to the bureaus.
Transunion: http://www.transunion.com/corporate/personal/creditDisputes.page
Experian: http://www.experian.com/disputes/
Equifax: http://www.equifax.com/answers/correct-credit-report-errors/en_cp
Innovis: https://www.innovis.com/InnovisWeb/pers_placeDispute.html

Notice of Error Resolution & Information Request Procedures

The following outlines the Error Resolution and Information Request Procedures for your mortgage account at Rushmore Loan Management Services LLC.

If you think an error has occurred on your mortgage account or if you need specific information about the servicing of your loan, please write us at:

Rushmore Loan Management Services LLC
Compliance Department
P.O. Box 52262
Irvine, California 92619

All written requests for information or notices of error should contain the following information:

  1. Your name
  2. Account number
  3. Property Address
  4. Description of the error and explanation as to why you believe it is an error OR a request for specific information regarding the servicing of your loan
  5. Current contact information so we may follow up with you

All written requests for specific information will be handled within 30 business days of receipt. We will determine whether an error occurred within 30 business days after receiving your notice of error and will correct any error promptly (Notices of error on payoff statements will be handled within 7 business days). If additional time is needed to investigate your complaint or request, we may take up to 45 business days but we will notify you of the extension within the original 30 business days. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.